Shop Policy

1. The seller

• Seller: Wyn Ecosystem Company Limited (Công ty TNHH Wyn Ecosystem).
• Business registration and tax number: 0318661146.
• Address: 156/19 To Hien Thanh Street, Ward 15, District 10, Ho Chi Minh City, Vietnam.
• Email: [email protected].

2. Where we deliver

The Shop delivers within Vietnam. In other countries the Shop tab shows “coming soon” until products are available there; nothing can be ordered for a country we do not deliver to.

3. Placing an order

An order placed in the app is a request, not a payment. You choose the products and give a recipient name, a phone number and a delivery address. Our team then contacts you to confirm the items, the price and the shipping fee. The sale is agreed only when we confirm it with you. We may decline an order — for example when an item is out of stock or we cannot deliver to the address — and we will tell you if we do.

4. Prices

Prices are shown in the app in Vietnamese dong (VND). The price of each item is fixed when you place the order and does not change afterwards. Shipping is not included in the item prices: we quote it to you before you confirm, and you pay it only if you agree.

5. Payment

No payment is taken in the app, and we never ask for your card details.

• Cash on delivery (COD): you pay the carrier when the parcel arrives.
• Bank transfer: you transfer to the Wyn Ecosystem company account that our team gives you when confirming the order. Please do not transfer to any other account.

6. Delivery

Orders are delivered by third-party carriers such as GHTK or Ahamove. We give you the estimated delivery time when we confirm the order; it depends on the carrier and your address. You can follow the status of each order in the app (Shop → Orders). Please check the parcel when it arrives, and contact us within the return period if anything is wrong, damaged or missing.

7. Cancelling

You can cancel an order free of charge in the app while it is still pending, or by contacting us at any time before it is handed to the carrier. If you already paid by bank transfer, we refund you in full as described in section 9.

8. Returns and exchanges

You may ask to return or exchange an item within 7 days of receiving it. Contact us with your order number and, where relevant, photos of the item.

• Wrong, damaged or defective item: we replace it or refund it, and we pay the return shipping.
• Change of mind: the item must be unused, in its original packaging, with its labels; you pay the return shipping.
• We confirm the return with you before you send anything back, so you know where to send it and who pays for shipping.

9. Refunds

Refunds are paid by bank transfer to an account in the name you give us, within 7 working days after we receive and check the returned item (or after an order you had paid for is cancelled). When a return is our fault, we also refund the original shipping fee. For a cash-on-delivery order, the refund covers what you actually paid.

10. Complaints

If you are unhappy with an order, contact us at [email protected]. We reply within 3 working days and try to resolve every complaint by agreement. This does not affect your rights under Vietnamese consumer protection law.

11. Your personal data

We use the recipient name, phone number and address only to confirm, deliver and support your order, and share them only with the carrier delivering it. See our Privacy Policy for details, including what happens to your orders if you delete your account.